Your satisfaction matters. If something isn't right with your order, we're here to help make it right with easy local returns.
Most items purchased on Handel can be returned within 14 days of delivery if they are in their original condition and packaging.
14 Day window
Return any eligible item within 2 weeks.
Quality Guarantee
Faulty or incorrect items are replaced immediately.
Local Collection
A courier will collect from your door in the kasi.
Log a Request
Go to your order history and select "Return Item".
Pack the Item
Ensure items are in their original packaging with all tags.
Courier Collection
A partner will collect the item from your location.
Get Refunded
Once verified, your refund is processed within 3-5 days.
For health and safety reasons, some items cannot be returned. These include perishable food, beauty products with broken seals, and customized goods.
Log in to your account to manage your orders and initiate a return.